Frequently Asked Questions
What types of jewelry do you offer?
We offer a wide range of fine jewelry, including rings, necklaces, bracelets, earrings, and watches crafted with high-quality metals and gemstones.
Are your diamonds and gemstones ethically sourced?
Yes. All our diamonds and gemstones are carefully sourced to ensure ethical and responsible practices.
Do you offer custom jewelry design?
Absolutely. Our expert jewelers can create one-of-a-kind pieces tailored to your style and specifications.
How can I care for my jewelry?
We provide detailed care instructions for each type of metal and gemstone to keep your pieces looking beautiful for years.
Do you offer gift wrapping or packaging?
Yes. All jewelry purchases can be beautifully gift-wrapped, perfect for special occasions.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure online payment options. Financing may also be available for select purchases.
Can I return or exchange my purchase?
Yes. Returns and exchanges are accepted within our store policy timeframe. Items must be in original condition and accompanied by proof of purchase.
Engagement Rings
How do I choose the right engagement ring?
Start by considering your partner’s style, preferred metal, and daily lifestyle. We can guide you through diamond shapes, settings, and design options to help you find the perfect match.
Do you offer custom engagement ring design?
Yes. Our master jewelers can create a fully custom engagement ring based on your ideas, sketches, or inspiration photos.
Are your diamonds ethically sourced?
Absolutely. All diamonds and gemstones are ethically and responsibly sourced to ensure quality and peace of mind.
What diamond shapes and cuts do you offer?
We offer all popular shapes including round, oval, princess, emerald, pear, cushion, marquise, radiant, and more.
Can I upgrade or replace the center stone in the future?
Yes. We offer diamond upgrades and stone replacement options to match your taste and budget as your life evolves.
How do I find the correct ring size?
Visit us for a professional ring sizing, or let us help you discreetly determine your partner’s size through their existing jewelry.
Do you offer financing or payment plans?
Yes. Flexible financing options are available to make purchasing an engagement ring more convenient.
What is included with my engagement ring purchase?
Every engagement ring comes with a jewelry box, quality certification, and complimentary cleaning & inspection.
Can you resize the ring after purchase?
Yes. We offer professional resizing to ensure a perfect fit, either immediately or later when needed.
Do you provide maintenance or cleaning services?
Yes. We offer regular cleaning, inspection, prong tightening, and polishing to keep your ring looking beautiful for years.
Tennis Bracelets
What is a tennis bracelet?
A tennis bracelet is a flexible, symmetrical bracelet featuring a continuous line of individually set diamonds or gemstones, known for its elegance and timeless style.
How do I choose the right size?
Measure your wrist with a soft tape measure. For a comfortable fit, add 1/2 inch to 1 inch to your wrist measurement. Most standard sizes range from 6.5 to 7.5 inches.
What types of metals are available?
Tennis bracelets are available in a variety of metals including white gold, yellow gold, rose gold, and platinum. Each metal enhances the bracelet’s overall look and durability.
Are the diamonds or gemstones real?
Yes, all our tennis bracelets feature certified natural diamonds or high-quality gemstones. We provide certification for every diamond upon request.
Can I customize a tennis bracelet?
Absolutely! We offer custom designs, including selecting diamond size, cut, metal type, and setting style to create a one-of-a-kind bracelet.
How should I care for my tennis bracelet?
Clean your bracelet gently with a soft brush and mild soap. Store it separately in a jewelry pouch to prevent scratches. Regular professional cleaning is recommended to maintain its brilliance.
Do you offer warranties or repair services?
Yes, all our tennis bracelets come with a lifetime warranty covering manufacturing defects. We also provide resizing, repairs, and professional maintenance.
Can I return or exchange a tennis bracelet?
Yes, we offer a hassle-free return and exchange policy within 30 days of purchase, subject to terms and conditions.
Repeirs
How long does jewelry repair typically take?
Most repairs are completed within 5-7 business days. Simple repairs like cleaning or polishing may be done the same day. Complex restorations on vintage or delicate pieces may take 2-3 weeks. We provide a specific timeline with your estimate.
What if my jewelry gets damaged during repair?
Your jewelry is fully insured while in our care. We treat every piece as if it were our own, following strict quality control procedures. In the extremely rare event of damage, we’re covered by comprehensive insurance and will work to make it right.
Do you repair vintage and antique jewelry?
Yes! We specialize in heirloom and antique jewelry restoration. Our master craftsmen have decades of experience carefully restoring delicate vintage pieces while preserving their historical and sentimental value. We use period-appropriate techniques when necessary.
What payment methods do you accept?
We accept all major credit cards, debit cards, and cash. Payment is due upon completion of the repair. For large repairs, we can discuss payment plan options. All estimates are free—there’s no obligation until you approve the final quote.
Is there a warranty on repairs?
Absolutely. All repairs come with a lifetime warranty for craftsmanship. If the same repair issue occurs within a reasonable period, we’ll re-do the work at no charge. We also offer free maintenance care for the lifetime of your piece.
Can you resize any ring?
We can resize most rings, including white gold, yellow gold, platinum, and silver. Rings with certain stone settings may have limitations. We’ll evaluate your ring during the free consultation and let you know if resizing is possible and what the best approach is.
